Have the customer go to their device settings (not the settings in the DIRECTV App) and verify the same wireless network (name) appears.ġ6.For a standard Sunday Ticket TV subscription, simply visit the DirecTV website (opens in new tab) and enter your address to make sure you're eligible. Ask the customer for the name of their wireless network.ġ5. Verify that the receiver and the customer's device are connected to the same wireless broadband network.ġ4. If the IP address is entered, but the receiver still has a red dot:ġ3. The IP Address must be a valid Private Network address and match one of these definitions.ġ1 The receiver should now appear in the list with a green dot and be selectable for control.ġ2. Tap the blank spaces at the top of the app's screen to fill in the receiver's IP address.ĩ. Follow the steps at the bottom of the app's screen to find the receiver's IP address, or see Find Receivers IP address.Ĩ. Tap the blue sideways arrows at the end of the receiver's row.ħ. Make sure the receiver is set so all External Devices are set to Allow.ĥ. If it doesn't say Internet: Connected, troubleshoot at the receiver and not the mobile app.Ĥ. If it says Internet: Connected, continue troubleshooting.ģ. Using the DIRECTV remote control at the receiver, press the Dash key on the remote.Ģ. Verify the receiver is connected to the Internet. Its impacting the ability to watch my wall of monitorsġ. The receivers range from a Genie to a HR24. Im wondering if any other users are experiencing the same issue. This issue is likely a coding issue on the update DirecTV updated recently. I contacted DirecTV CSR's and they transferred me to several departments with no success. But when the app is closed the app loses the settings for the receivers that I entered. When I enter the IP address and validate for each receiver on the DirecTV app the app will control the receiver as it supposed to control.

I have power cycled the DECA's and IP connections. When I look at the router and each receiver the ip addresses are the same. I have done my troubleshooting, they all have a valid IP address and each receiver has been refreshed. Over the past several days I have noticed the app does not show any of the receivers on the network. I use the app to change the channels on several receivers tucked away in a separate part of the house. Not sure how many of the group here uses the DirecTV app on a iOS ipad or iphone.

Directv app ipad